Get Gephardt: Go-Cart Refund
Managers say they didn't know about the problems.
(KUTV) SALT LAKE CITY Imagine buying a brand new vehicle. It breaks before you leave the lot and nobody will give you a refund or a different one. That's the situation faced by a Murray man, who decided to Get-Gephardt.
The problems began way back in August with the purchase of a $545, brand new go cart.
The dealer put it together and it didn't work.
So, it seems to me the dealer ought to come up with another go-cart, but that didn't happen.
This is the state of Diego Urzua’s brand new go-cart.
It has never run, he says.
“It broke, click, and click. It just freezes up,” said Diego Urzua.
In fact, Diego says it didn't work even before it left this Sandy Pep Boys store, where pep boys assembled it. But, he says, Pep Boys told him his beef was with the manufacturer.
And he hasn't been able to drive it once.
”I'm under the assumption, this go-cart's brand new it comes out of a reputable company, Pep Boys and it didn't, it wasn't good at all,” said Diego.
So, Diego says he did what he was told, and contacted Baja MotorSports in Tempe, Arizona, the manufacturer.
They had him take the new go-cart here, to Mower Specialist in West Valley where it sat for over 4 months awaiting parts from Baja.
“I want to get my money back,” said Diego.
So, we contacted Pep Boys, and right away, they agreed to refund all of Diego's money.
And, we contacted Baja Sports, where the director of customer service also agreed to refund all of Diego's money.
“It took us awhile, to get that part out to the repair center so that it could get fixed. And because of the amount of time that's it taken, the inconvenience to the customer, we went ahead and made the decision to refund the money,” said Rick Canas of Baja MotorSports.
So we took Diego back to Pep Boys.
“This is your receipt,” said the manager.
The manager at Pep Boys said she wished someone had contacted her 5 months ago, because the complaint never made it to her, and she would have either refunded the money, or provided a new go-cart back then.
"You guys are awesome," said Diego.
It is unusual for any dealer to force a customer to pay for, and take delivery on a broken product; so sure, it appears this never made it to the manager way back then.
If you have a problem you can't fix, let me try. The number is 973--3122 or you can e-mail me at
gephardt@kutv2.com
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